Mega Glass Limited is a privacy conscious organisation and is strongly committed to safeguarding the privacy of your information that you provide to us. With this in mind this privacy notice describes how we protect and make use of the information you give us and how we use it.
We will always comply with the law that sets rules for processing personal information which may be held on structured paper records or on computers, as well as other media.
When you provide personally identifiable information it will be held for processing and is subject to certain legal safeguards specified in the EU General Data Protection Regulation (GDPR) and equivalent UK Data Protection Act 2018 (DPA) and we may use it to provide you with information only about Mega Glass Limited news and events.
How do we collect information from you?
Customer information may have been collected via the following methods:
• Account application forms (e.g. Company name, Company Registration no, Address, Telephone number, Email Address, Name of Company Directors, Bank Reference, Trade References etc)
• Technical information gathered automatically when enquiries are submitted though our website.
• Other general correspondence we may have with you
How is your information used?
We process, transfer and disclose customer information to:
• Provide services
• Process your order
• Deal with your transaction issues
• Collect any money owed to us
• Manage your account
• Perform credit checks
• Internal operation requirements (e.g. audit, credit & risk management), and
• Manage our relationship with you.
Please note, we only collect information which is required for a specified primary purpose. This information may be transferred or disclosed to persons acting on your behalf, e.g. company employees, payment recipients and account nominees.
How are you able to control your information?
You are able to opt out of any future contact from us at any time. You can do the following by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you about our use of your data.
We are committed to keeping your personal information safe and secure and we have appropriate policies and measures in place to help protect your personal information. We undertake regular reviews of who has access to information that we hold, to make sure that your information is only accessible by appropriately trained staff and agents.
We will put in place procedures to maintain the security of all personal data from the point of collection to the point of destruction. Personal data will only be transferred to a data processing company if they are approved by us and agree to comply with these procedures and policies, or if they put in place adequate security measures.
All our employees and the employees of any subcontractors who process data on our behalf are obliged to comply with our strict information security procedures.
Who we share your personal information with
We will never give or sell any personal information to other charities or organisations. However, there are some circumstances where we would share your data with a small number of trusted partners (third parties) for some of the purposes outlined above. Where we use third parties, we require them to adhere to appropriate controls to protect personal information.
Some people choose to tell us about their projects. We will always make sure we have explicit and informed consent from the individuals, and keep this information safe and secure.
This information may be shared at events, in promotional materials or fundraising campaigns, on our websites and in documents such as our annual report.
Right of Access and Complaints
You have a legal right in relation to the information that we hold about you. You can ask us for a copy of the personal information or ask us to change it if you think it is wrong. Please contact us for more information and some requests have to be in writing for legal reasons. If your personal details change, we’d really appreciate it if you let us know.
You have a right to ask us to stop processing your personal data (the right to be forgotten) and erase the information in certain circumstances but not where we are legally entitled to keep it.
If you are unhappy with our use of your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO). www.ico.org.uk – However, we would encourage you to contact us in the first instance so we can attempt to resolve any concerns.
Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to firstname.lastname@example.org
We will ensure that we have appropriate security measures to protect your information regardless of where it is held.
Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to email@example.com or call us directly on 01582 809498.